Our patients are the most important part of our practice. This cancellation policy is put in place for our patients. Our appointments are reserved just for you. Related to this, we want you to understand that it is also a potential appointment for someone else who may have wanted that particular time. While we understand that unexpected delays can occur, and scheduling adjustments must be made we have seen an overwhelming increase in late cancelation and no show appointments.
As a courtesy to our providers and to other patients, we ask that you provide our office a minimum of 48 hours notice should you need to cancel or reschedule your appointment. If an appointment is canceled or rescheduled within 48 hours of the appointment time, or a no-show, you will be assessed a $150 fee for all injectable services and $250 fee for all other services*
If you arrive to your appointment more than 15 minutes past the originally scheduled time, we may require you to reschedule to avoid impacting other clients’ appointments.
It is the responsibility of the client or patient to notify their provider of any changes to their medical history, medications, plans for travel that may risk them out of being a good candidate for a planned treatment.
How to notify the clinic about cancelling an appointment:
Notification is always best given by telephoning the provider you are scheduled with directly.
MORPHEUS8 DEPOSIT & CANCELLATION POLICY:
Our patients are the most important part of our practice. This cancellation policy is put in place for our patients. Our appointments are reserved just for you. Related to this, we want you to understand that it is also a potential appointment for someone else who may have wanted that particular time. While we understand that unexpected delays can occur, and scheduling adjustments must be made we have seen an overwhelming increase in late cancelation and no show appointments.
When scheduling a Morpheus8 appointment after having a consultation, we require a down payment of 50% of the entire quoted price, that will be put towards the total cost of the future procedure.
If a Morpheus8 appointment is canceled with more than 48 hours notice the patient will receive a full refund. If the patient wishes to reschedule at the time of cancellation, the payment may be kept and put towards the full amount of the procedure.
If a Morpheus8 appointment is canceled within 48 hours of the scheduled appointment time the entire deposit will be kept as a late cancellation fee. If the patient wishes to reschedule at the time of the cancellation they will be required to sign a new agreement and put down another 50%, which will be applied towards their entire treatment amount.
To help our clients minimize the chance of losing their deposit or treatments from their courses, our scheduling software Vagaro does send out text reminders a minimum of 48 hours ahead of appointments. Please make sure you have notifications turned on to receive these reminders. Although due to circumstances beyond our control this may not always be possible and clients should therefore not rely on a text reminder or email.
It is the responsibility of the client or patient to notify their provider of any changes to their medical history, medications, plans for travel that may risk them out of being a good candidate for a planned treatment.
How to notify the clinic about cancelling an appointment:
Notification is always best given by telephoning the provider you are scheduled with directly.
REFUND POLICY
Refunds are not given on services rendered due to the nature of medical aesthetic treatments. All other refunds will be as Spa credit only. Aesthetic results are variable from person to person and while we do our best to achieve the desired outcome it cannot always be guaranteed. Clients are responsible for further treatments needed to achieve optimal results.
PRODUCTS
We do not offer refunds on products purchased. Products may be returned for in-spa credit within 14 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 14 days for the same product only.
PLEASE READ: To avoid a cancellation or no-show fee we ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment. The no-show and late cancellation fee for all injectable services is $150 and $2150 for all our procedures. Procedures include - microneedling, laser hair removal, IPL, Evoke, and Salt Facial. All Morpheus8 Radio Frequency Micro-needling procedures require a 50% deposit at time of booking. Cancellation of or no-show to your Morpheus8 procedure will result in retention of your deposit as a cancellation or no-show fee. We respect your time and understand unforeseen emergencies may arise. Please call or text message your provider directly.
